Cancellations and Refunds

Appointments, Cancellations, Refunds

ESSENTIAL INFORMATION

To ensure your safety and tailor each treatment, all new clients must complete a Client Registration Form along with consultation and consent forms relevant to each treatment. This helps us gather the necessary clinical information to assess treatment suitability. We collect personal details, such as your name, address, and contact information, to confirm appointments, share important pre- and post-care guidelines, and update you on new services and offers.

APPOINTMENTS

Please arrive five minutes before your appointment to allow us to stay on schedule. For mobile treatments, ensure a clean, designated area for setup. If you are late, we may not be able to complete the full treatment, but the full appointment fee will still apply. Late arrivals may incur a cancellation fee of 50% of the treatment cost or result in forfeiture for prepaid appointments. High-value appointments during peak times may require a small deposit, which will be deducted from your total upon attending.

In the interest of health and safety, we kindly ask that children are only present for non-Advanced Skin Treatments. I appreciate your cooperation.

CANCELLATION POLICY

To maintain fairness, we have a strict 24-hour cancellation policy. If you cancel with less than 24 hours’ notice or do not attend your appointment, a 50% cancellation fee applies. For prepaid appointments missed without notice, one treatment from your package may be forfeited.

REFUND POLICY

Generally, refunds are not provided for purchased products or treatments. However, we adhere to Australian Consumer Law and will offer refunds if:

• A product or treatment cannot be provided.
• You decline to supply the information necessary for us to deliver a prepaid treatment.

Please note that products and treatments are non-transferable to other individuals or services. Proof of purchase is required, and refunds are not given for change of mind.